Get in Touch With Us
Whether you have a question about one of our casino reviews, spotted something that needs correcting, or want to share feedback about your experience with a site we cover, we are glad you reached out. This page explains how to contact us and what to expect when you do.
How to Reach the Team
Email is the best way to get a message to us. Every enquiry is read by a real person — we do not route messages through automated filters and leave them unanswered. Write to us at [email protected] and aim to give us a clear subject line so we can direct your message to the right person promptly.
Our target turnaround is two working days. During particularly busy periods it may take a little longer, but we will always follow up. Australian time zones are what we work to, so please factor that in if you are writing from overseas.
What You Can Contact Us About
We welcome all kinds of messages from readers. Below are the most common reasons people get in touch:
- Casino review questions — If you want to know more about how we assessed a particular site, what a bonus condition means in practice, or how a payment method works for Australian players, just ask.
- Corrections and accuracy — Casino terms change frequently. If you have spotted something that looks out of date — a bonus figure, a withdrawal limit, a licence detail — please flag it. We take accuracy seriously and review flagged content promptly.
- Feedback and content suggestions — Have a casino you would like us to review, or a topic you think we should cover? Reader input genuinely shapes what we research next.
- Partnership and commercial enquiries — If you represent a casino operator or a related business and would like to explore working with us, please introduce yourself and outline your proposal. Our editorial rankings are independent of commercial relationships, and that will not change.
- Responsible gambling concerns — If you or someone you know is struggling with gambling-related harm, mention it in your message and we will point you to the appropriate support services in Australia.
A Note on Our Editorial Independence
Our reviews and rankings — including the casinos featured across this site — are based on independent research by our editorial team. Commission arrangements with operators do not determine where a casino ranks or what we write about it. If you believe a review is unfair or contains an error, contact us and we will investigate.
Our casino comparisons cover offshore operators that accept Australian players. If you have a concern about a specific site's conduct — licensing, disputed payouts or terms — the most direct path is to contact that operator's support team first, then their licensing authority. We can point you in the right direction if you are unsure where to start.
Responsible Gambling Support in Australia
We are committed to promoting safe and informed gambling. If you need support, the following services are available to Australians free of charge:
- Gambling Help Online — gamblinghelponline.org.au — 24/7 chat and phone support
- Gambling Help Hotline — 1800 858 858 — free, confidential, available around the clock
- Lifeline — 13 11 14 — crisis support if gambling distress is affecting your mental health
You must be 18 or older to gamble online in Australia. If you are concerned about your own play, the offshore casinos we review offer responsible gambling tools including deposit limits, session reminders, cooling-off periods and self-exclusion options.
About the Team Behind This Site
Our content is researched and written by a small editorial team with a focus on the Australian online casino market. Pages are reviewed and updated regularly — our fact-check date for current content is August 2026. The author responsible for this page is Maddox Archibald.
We are not a casino operator, and we do not offer gambling services directly. Our role is to help Australian adults compare offshore casino options clearly and honestly, covering the things that matter most: game ranges including options available to Australian players, bonus terms, payment methods and withdrawal speeds.
What Happens After You Email Us
Once your message arrives it is read by a team member — not a bot. If it involves a factual correction, we will review the relevant content and update it where warranted, then let you know what we found. If it is a general question, you will get a direct answer. If it is a partnership enquiry, we will respond with our standard process.
We appreciate the time it takes to write to us, and we do not treat messages as low priority. Thank you for helping us keep this site accurate and useful for Australian players.